However a monthly charge of $9.99 a month was added to my bill for the service.
#VERIZON IN HOME AGENT TOOL FREE#
I was getting free Apple Music before and it was included in the new plan. That took three calls and hours to get it off my account!!! And last year they persuaded me to change unlimited plans (to the bogus 5G) at a savings of $5 per month. Once I activated the watch, Verizon charged my account $499 for the watch as if I bought it from them. It replaced an older watch on my Verizon plan. In October I purchased an Apple Watch from Best Buy. And while I just use Verizon for cellular service, I still have had schemes to deal with. I purchase all of our devices from Best Buy or Apple. I have a new iPhone 12 coming today from Apple for my wife and I will send my trade to them. They aren't held accountable for their deceitful ways. The phone or chat "agents" very often quote very high prices for a trade just to make a sale. While they have the best cellular service USUALLY, I will never send them a phone for trade-in credit. tell me what the better promotion is, and reduce my bill to reflect it. give me the promised value for my "as expected" phone, or, 2. You can access support online, or by phone at 1 (800) 922-0204. So I want Verizon to do one of two things: 1. If you are having problems with your Verizon in home agent, you may need to contact Verizon Support. And if there's a better promotion, what is it, and why am I paying top dollar for my phone? The agent said, "Oh, I see on your statement that you received $21." Yes, that's correct, agent person. I should have received, oh, I don't know, MORE money than you originally promised. If there was a BETTER promotion found, then I shouldn't be paying almost $800 for my new phone. Meaning, they knew what they were getting, I didn't try to pull one over on Verizon, and my phone was in the condition they were expecting. So here's the kicker: in the email I received, it was stated that my phone was received "as expected". I mailed it as per Verizon requirements, and today received an email that my phone was given a trade-in value of $21. The agent ASSURED me that my phone WOULD be worth $579.99 as long as there were no battery issues, screen cracks, or body damage. I was promised a $579.99 trade in for my iPhone 6. I spent HOURS on chat on 12/18 to work with an agent to get new phones for my husband and myself. It seems that if I post on here, I might get a solution.
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